Polymer Clay Earrings

If earring hardware tarnishes, clean it only with the jewelry polishing cloth that you will receive with your order. Do not use any other type of jewelry polishing product as it can damage the jewelry. To further protect your jewelry from damage: do not wear your jewelry in water (swimming, showering); keep your jewelry away from all chemicals and oils such as jewelry cleaners, hair spray, alcohol, creams, body products, household cleaning products; avoid prolonged direct sunlight or scratches from sharp objects.

You will receive your order in approximately 5 to 10 days.

Orders are shipped using USPS.

NOTE: The shipping date provided on the checkout screen is an estimate, not a guaranteed date. Your order may arrive earlier, or later, than the shipping date provided during checkout.

• Returns accepted for 14 days
• Free return shipping
• No restocking fee
• Items on sale/marked down are not returnable.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at trudymurphyjewelry@gmail.com. Please note that returns will need to be sent to the following address: 6 Wayman Place, Palm Coast, FL, 32164. Include your order number and reason for return or exchange.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trudymurphyjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at trudymurphyjewelry@gmail.com.